New: India's DPDP Act requires all healthcare providers to be compliant by May 2027. See how Prodoc helps.
OPD Intelligence
Turn every OPD visit into actionable insights for better care.
Connect patient flow, consultation, services, and revenue in one intelligent layer, from check-in to completion. Connects with your existing HIS and hospital systems.
-20%
OPD wait time
+15%
Service completion
OPD operations are still fragmented across separate systems.
Patients wait without visibility, and staff explain it by hand.
A token number and a TV board don't tell a patient their real-time position, so front-desk staff spend their time answering the same question over and over.
Doctors document instead of examining.
Typing or writing notes during the consultation pulls attention away from the patient, or pushes documentation to the end of the day when detail gets lost.
Every operational change needs an IT release.
Adding a counter type or adjusting a priority rule means a ticket and a wait for the next release cycle, instead of a change the operations team can make themselves.
Billing disputes get handled one at a time.
A mismatch between what was charged and what was paid becomes a manual conversation, instead of being resolved automatically the moment it's detected.
How it Works
WhatsApp · Queue status
Token C-14 · Counter 3 · Dr. Mehra, Cardiology
You're #5 in queue · ~12 minutes wait
10:42 AM
10:48 AM
Modules
Queue Management
From token to treatment in one guided, WhatsApp-native queue: real-time position, doctor-pinned priority, zero app install.
Learn moreAmbient Scribing
AI scribing that writes the note, so doctors can see the patient. Every note approved by the doctor before it reaches the HIS.
Learn moreRevenue Cycle Tracking
Three-way billing logic that reconciles itself: online-paid, exact match, and delta, resolved automatically.
Learn moreOPD Optimisation Engine
Configure your OPD workflows, not code: counter types, priorities, and routing as database writes, deployed in weeks.
Learn moreWhat changes for the hospital
Every OPD visit becomes easier to manage, faster to document, and more visible from check-in to completion.
Patient wait time
-20%
Smarter queue routing
Documentation time
-30%
AI-assisted clinical notes
Patient flow efficiency
+20%
Better movement across OPD services
Service completion
+15%
Better visibility into pending care
01
Department performance
Patient flow, documentation, and operational changes all move faster, because none of them wait on a manual step or an IT release.
02
Opportunity vs fulfilment
Fewer appointment slots are lost to missed turns, fewer bills are left unreconciled, and doctor and counter time is used more fully across the day.
03
Lower operational load
Front-desk staff, doctors, IT, and finance each spend less time on the manual coordination that used to be their job by default.
Frequently asked questions
No. Each is independently sellable and works on its own. The pillar is strongest when more of the OPD visit is connected, but you can start with the one that matters most today. Most hospitals start with Queue Management or Ambient Scribing.
See one OPD visit, connected end to end.
Book a demo and we'll show you how check-in, consultation, configuration, and billing connect on your data.