The Intelligence Layer
for Healthcare Operations

Prodoc AI is an agentic AI platform for hospitals in India, based in Bengaluru. Its Patient Journey OS connects patient acquisition, OPD, IPD and patient retention in one system, from first enquiry to follow-up. Prodoc works as a healthcare CRM, a referral management system and a DPDPA compliance layer, and runs on top of your existing HIS or EMR. More than 200 hospitals use Prodoc, with over 1 million patient engagements every month.

More than 200 hospitals across India use Prodoc. They include multi-specialty hospitals, hospital chains and specialty care networks such as United Hospital, RJN Apollo Spectra, MGM Healthcare, BOSH Hospital and Madhavbaug. Inside a hospital, Prodoc is used by marketing and call-centre teams, referral and business development managers, OPD and IPD operations teams, care coordinators who run follow-ups, and IT and data protection officers.

Yes. Prodoc is FHIR-native and connects to more than 50 systems. These include HIS and EMR platforms such as Epic, KareXpert, Insta, MocDoc, Kranium Health and Bahmni, plus telephony, WhatsApp Business, CRM and payment tools. Data syncs in near real time, and Prodoc sits on top of your HIS instead of replacing it. If your system has limited APIs, your team can run workflows from the Prodoc dashboard. If your system isn’t listed, our integration team will check compatibility.

Prodoc is built to help hospitals comply with the DPDP Act 2023 and the DPDP Rules 2025 before the 1 May 2027 deadline. It captures itemised, purpose-specific consent over voice, WhatsApp and chat in 22 Indian languages. It also handles patient requests to access, correct or erase data, keeps audit trails that can’t be altered, and automates breach notifications. Patient data is hosted in India, and a DPO console gives your data protection officer one view of all consents and requests.

Patient Journey OS is Prodoc’s platform that connects appointment, OPD, IPD, referral, follow-up, consent and discharge data into one patient record. It has 16 modules across Patient Acquisition, OPD Intelligence, IPD Care and Patient Retention. It also includes Agent Studio for setting up AI agents without code, Voice AI, and built-in compliance controls. Teams can ask questions in plain language and get answers linked to the source records. Most hospitals start with one department and add modules over time.

Prodoc connects the stages where patients usually fall through: enquiry to appointment, consultation to admission, and discharge to follow-up. Each step has an owner and a status. Automated reminders and follow-ups go out over WhatsApp, SMS, voice and chat in 135+ languages. AI agents flag patients who miss their next step, so your team can act before they’re lost. Madhavbaug, for example, engaged 40 lakh patients in one year with Prodoc.

Yes. Prodoc is set up around the workflows of a specific programme rather than one generic setup. Examples include cardiac care, fertility and IVF, chronic disease management, preventive health checks and post-surgical recovery. Your team defines the patient pathway, messages, follow-up schedule and AI agent behaviour in Agent Studio, without code. Most hospitals start with one programme, measure results, then extend Prodoc to other departments.

Prodoc is built for DPDP compliance in healthcare and is aligned with ISO 27001, HIPAA, HL7 FHIR, ABDM and CERT-In guidelines. Patient data is hosted in India. Access is role-based, logs are monitored continuously and audit trails can’t be altered. Consent and purpose checks are enforced across the whole platform, not left to individual modules. Contact our team for hosting, encryption and security documentation for your deployment.