WhatsApp-Native Journey
Queue position, alerts, summaries, and prescriptions delivered directly in WhatsApp, the channel patients already use, zero app install required.
New: India's DPDP Act requires all healthcare providers to be compliant by May 2027. See how Prodoc helps.
Queue Management
From token to treatment. One guided patient journey.
Registration, vitals, consultation, diagnostics, pharmacy, and billing move through one coordinated flow, with intelligent queuing and priority-based routing. Connects your HIS to the complete patient journey.
30%
reduction in wait times
86%
patient satisfaction
77%
fewer staff calls
Patients wait without knowing why, and staff spend their time explaining it.
Patients wait without visibility.
Without a running queue position, the only way to know how much longer it'll be is to walk up and ask.
Every step needs a walk-up check.
Registration, vitals, consultation, pharmacy, and billing each require the patient to physically find out what's next, one counter at a time.
Priority gets handled informally.
An emergency or an elderly patient gets moved ahead by whoever's managing the floor that day, without a consistent system behind it.
Staff manage the queue instead of the patient.
Repeated calling, manual TV-board updates, and status questions pull staff attention away from the actual clinical work.
How it Works
Prodoc · Queue Management
Token issued · WhatsApp started
Token C-14 · Counter 3
Dr. Mehra · Cardiology · Registered 10:38 AM
Patient: Ananya Desai · UHID #482910
Welcome to Prodoc OPD. Your queue position is being tracked. You'll receive updates here.
Vitals counter
Counter 1 · ~6 min wait
Consultation
Counter 3 · Dr. Mehra
Avg. check-in to first update< 30 sec
The queue runs itself, staff spend time on patients, not managing a line.
Intelligent Priority Engine
Multi-tier priority re-orders the queue automatically for emergencies, elderly patients, or doctor-pinned cases, without a staff member manually moving anyone up the line.
Real-Time Routing
Patients are routed live to the right counter, doctor, or department as the queue moves, so a token doesn't sit still while capacity opens up elsewhere.
No-Show Recovery
Patients who miss their turn are automatically identified and re-slotted or re-engaged, instead of the appointment slot simply being lost.
Patients move faster. Staff spend less time managing queues.
Wait times
-20%
Patient wait time
Patient flow
+20%
Faster patient flow
Satisfaction
+10 pts
Patient satisfaction
Coordination
-25%
Manual queue coordination
01
Department performance
Patient flow stays consistent across departments, because position and priority are handled by the system rather than by whoever's on the floor.
02
Opportunity vs fulfilment
Fewer appointment slots are lost to missed turns, and doctor time isn't spent waiting on a patient who didn't know they'd been called.
03
Staff time returned
Repeated calling, manual TV-board updates, and "how much longer" questions drop, freeing staff for the parts of the job that actually need a person.
Frequently asked questions
No. It runs alongside them, the token and TV board still work, but the patient also gets their position and updates directly in WhatsApp, so they don't have to keep checking either one.
The queue shouldn't be the part of the visit patients remember.
Book a demo and we'll show you how it runs on your OPD volume and your existing systems.