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Patient retention masterclass: from discharge to long-term follow-up

Thursday, 12 March 202611:00 AM ISTLive webinar

Hospital operators share how they reduced leakage and improved continuity across post-discharge, at-home care, and experience programmes.

Join hospital operators who have rebuilt post-discharge follow-through from the ground up. This session covers how teams align IPD, retention, and experience modules around a single patient narrative, reducing leakage and making continuity measurable week over week.

You'll hear practical examples of discharge handoffs, at-home care coordination, and feedback loops that keep patients engaged without overwhelming call centres.

Agenda

  1. 1Why discharge handoffs break, and what operators changed
  2. 2Building at-home care workflows that scale
  3. 3Measuring retention outcomes beyond vanity metrics
  4. 4Live Q&A with hospital operators

Speakers

  • Priya Menon, Head of Customer Success
  • Dr. Anil Rao, COO, CareFirst Hospital Group

Interested in joining?

Register your interest and our team will confirm your spot.