Patient Concierge
One way to request help across service, billing, facilities, and coordination, through channels patients already use.
New: India's DPDP Act requires all healthcare providers to be compliant by May 2027. See how Prodoc helps.
Experience Management
Resolve patient issues before they become complaints.
Give patients and attendants one place to raise requests, route them to the right team, and track every issue to closure.
50%
in-stay issues resolved before discharge
40%
fewer negative post-discharge reviews
85%
requests closed within SLA
Most hospitals hear about a bad stay after the patient has already left.
Feedback arrives late.
Issues that could have been fixed during the stay instead surface in a review or a complaint once the patient is already gone.
Requests move between teams with no single owner.
Housekeeping, food, nursing, billing, and diagnostics each field requests their own way, and something asked twice, or dropped, falls through the gap between departments.
Leadership sees a monthly report, not a live view.
Patterns only surface in a retrospective review, long after the individual issues that created them are history.
Recovery competes with reputation risk.
If an issue isn't caught and fixed inside the stay, it becomes a public review before it becomes a resolved problem.
How it Works
Prodoc · Experience Management
Patient request inbox
Multi-channel intake · classified live
WhatsApp2 min ago
Extra pillows · Room 412
Bedside QR8 min ago
Food quality feedback
Voice15 min ago
Billing query
WhatsApp18 min ago
Discharge timing · Ward B
Resolve patient issues while they are still in your care.
In-stay feedback
Capture sentiment while the patient is still admitted, through structured prompts and natural responses.
Understanding and routing
Interpret each request, classify priority, and route to the right owner with context.
Ownership and tracking
No issue disappears between teams. Each item has an owner, status, and due path.
Escalation and service recovery
Open, overdue, or critical items escalate automatically based on hospital-defined rules.
Closure confirmation and intelligence
Confirm with the patient, and provide live patterns across wards, services, and locations for leadership.
Resolve patient issues while they are still in your care.
Issue resolution
-20%
unresolved requests at discharge
Response time
-25%
time to resolve patient requests
Ownership
100%
requests assigned and tracked
Visibility
Real-time
status across hospital teams
01
Faster response
Requests reach the right team quickly, with context attached.
02
More issues resolved before discharge
Recovery happens while the patient is still in the building, not after.
03
Fewer issues going public
The hospital hears about and fixes the issue before it reaches a review channel.
Frequently asked questions
No. It's a live operational system, every request has an owner, a status, and a closure confirmation, not just a collected response sitting in a form.
Fix the stay while the patient is still in it.
Know what every admitted patient is experiencing, route each request to an owner, and ensure closure before discharge.