Automate patient conversations
AI handles routine queries across Voice AI & Chat (SMS, WhatsApp, RCS), so an enquiry that lands at midnight gets answered at midnight.
New: India's DPDP Act requires all healthcare providers to be compliant by May 2027. See how Prodoc helps.
Patient Engagement CRM
Turn every enquiry into a patient opportunity.
Respond, qualify, and book patients instantly across Voice AI & Chat (SMS, WhatsApp, RCS), while keeping every interaction in one patient record. Built on your existing HIS.
+35%
enquiry-to-appointment conversion
<5 min
speed-to-lead
50%
fewer missed enquiries after hours
Response depends on who's free, not on the patient.
Response depends on who's on shift.
An enquiry that lands after hours or during a rush waits for someone to be free, rather than being answered when it arrives.
Context doesn't travel between channels.
A patient who messages on WhatsApp and then calls in gets treated like a new enquiry the second time, because nothing carried over.
Qualification happens by ear.
Front-desk staff judge who's a serious enquiry and who isn't, one call at a time, with no consistent record of how that judgment was made.
Growth means more staff.
Handling more enquiries today usually means hiring more people to answer them, not a process that scales on its own.
How it Works
Prodoc · Patient Engagement CRM
Unified enquiry inbox
WhatsApp · voice · web chat · one queue
WhatsApp2 min ago
Suresh R.
Cardiology appointment
Voice8 min ago
Kavita L.
Lab report query
Web chat12 min ago
Arun M.
OPD timings
Unassigned enquiries3 waiting · avg. response 4 min
Everything you need to convert enquiries into booked appointments.
Qualify leads instantly
Every enquiry is scored for intent and urgency the moment it arrives, so your team's first call goes to the patient most likely to book.
Book appointments in real time
Patients get a confirmed slot in the same conversation as their enquiry, without waiting for a callback.
Engage across every channel
Voice AI & Chat (SMS, WhatsApp, RCS) feeds the same contact record, so a patient never has to explain themselves twice.
Connect to your existing systems
Runs alongside your HIS and call-centre setup, so nothing needs to be replaced to get started.
Track what's actually working
See conversion, response time, and channel performance in one place, instead of piecing it together from separate tools.
More enquiries become booked appointments, with less manual follow-up.
Conversion
+25%
Enquiry-to-booking conversion
Speed
<5 min
First response time
Coverage
-30%
Missed patient enquiries
Efficiency
-25%
Manual follow-up workload
01
Conversion rate
More enquiries turn into booked, attended appointments, because the response happens while the patient's still deciding.
02
Engagement quality
Patients get a consistent, informed response whichever channel they use, instead of a different experience each time.
03
Front-desk capacity
Routine qualification and booking are handled automatically, so staff spend their time on the enquiries that need a person.
Frequently asked questions
No. It handles routine capture, qualification, and booking so your team's time goes to enquiries that actually need a person, the front desk stays in charge of judgment calls and complex cases.
The next enquiry shouldn't have to wait for someone to be free.
Book a demo and we'll show you how it runs on your enquiry volume and your existing systems.