Thank you for being a part of Prodoc - a product by Growth Hacker Consulting Private Limited.
Your privacy is important to us.
Please read the following statement to learn about our information gathering and dissemination practices.
SCOPE:
Growth Hacker Consulting Private Limited (hereinafter referred to as “the Company”, “we”, “our”, “us”) offers a suite of messaging software-as-a-service solutions through a single platform under the name and style of “Prodoc - a product by Growth Hacker Consulting Private Limited” (hereinafter referred to as “Solution”). The Solution helps customers manage communications with their users more efficiently. We are committed to protecting your privacy and respecting your data.
This policy (“Privacy Policy”), together with the terms and conditions available at [https:prodoc.ai/privacy-policy], and all other policies listed as part of the Solution, outlines our privacy practices regarding the collection, use, and safeguarding of your information through the Solution and the services offered.
By using, registering, or signing up for the Solution, you accept the terms of this Privacy Policy. If you do not accept any of these terms, your usage of the Solution will be restricted. By clicking the “agree” button and submitting personal information (or if you are a minor, having your personal information submitted by your parents or legal guardian), you accept this Privacy Policy and agree to be contacted by us to inform you about products, services, and upcoming benefits offered by us or our affiliates.
This Privacy Policy is an electronic record under the Information Technology Act, 2000 (as amended/re-enacted from time to time) (“IT Act”) and rules thereunder. It is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing rules and regulations, a privacy policy, and terms of use for access or usage of the Solution. This Privacy Policy is an electronic record generated by a computer system and does not require any physical or digital signatures.
CHANGES TO THE PRIVACY POLICY:
We will treat your information in accordance with applicable laws and regulations of India. This Privacy Policy is subject to modifications based on business, legal, or regulatory requirements and will be updated online from time to time.
We will make all efforts to communicate any significant changes to this Privacy Policy to you. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it. Your continued participation in the Solution after any modifications to this Privacy Policy will be deemed as your acceptance of those changes.
PERSONAL INFORMATION WE COLLECT:
“Personal information” refers to information that can be used to identify you and may include details such as your name, age, gender, contact information, messages, business information, and products or services you are interested in. Sensitive personal information will be handled in accordance with applicable laws.
How We Collect, Use, and Share Your Personal Information:
Collection:
We may collect your personal information when it is relevant to provide you with services, complete transactions, or provide any product you have requested under the Solution. You also consent to the collection of certain personal information when applying for products or services related to the Solution.
Usage:
We use your personal information to validate and process your requests, assist the Company and its affiliates in handling your orders or transactions, communicate details about allied products and services, improve the quality of the Solution, help determine the services or products best suited for your needs, facilitate our internal business operations, comply with legal and regulatory requirements, provide recommendations based on your participation, send marketing communications, resolve disputes, detect fraud or other criminal activity, enforce our terms and conditions, or as otherwise described at the time of collection.
Sharing:
We may share your personal information with our affiliates as necessary to provide services on our behalf, display advertising, provide search results and links, or deliver customer service. Our affiliates may market to you as a result of such sharing. If you wish to opt-out of any such sharing, please email us at legal@prodoc.io.
We may also share your personal information with third parties when required to provide services, enhance your experience, or comply with legal obligations. We may share your personal information to:
NON-PERSONAL INFORMATION WE COLLECT:
Non-personal information refers to any information that does not identify you personally. This may include system or hardware identifiers, software details, and peripherals. When combined with personal information, non-personal information is treated as personal information.
Collection:
We may collect non-personal information to improve the Solution and services, provide software updates, product support, and other services, and verify compliance with this Privacy Policy. Once collected, this information is anonymized so it does not personally identify you.
Usage:
Non-personal information is gathered periodically to provide and improve the Solution and services, facilitate the provision of updates, support, and verify compliance with this Privacy Policy. Since non-personal information does not identify you personally, we may use and disclose it at our discretion, subject to applicable laws.
Sharing:
We may share non-personal information with our partners and Third Party Service Providers to improve their software, hardware, and services that are designed for use with the Solution, as long as the information does not personally identify you.
Cloud API:
The WhatsApp Infrastructure helps communication between users and the Prodoc platform. The Client agrees that data shared on the WhatsApp infrastructure will reside on Cloud API's ('Data Residence'), a Meta Product. Any Client data previously routed and stored on WhatsApp infrastructure will be migrated to data centers located in North America and the European Union via Cloud API service by Meta.
The Company does not offer data localization for any data shared or obtained via the WhatsApp messaging services.
LOCATION SERVICES:
The Solution, its licensees, and agents may access, collect, and analyze your participation and usage of the Solution, including location data, to improve the Solution's design, functionality, and content. This data is collected through Bluetooth, Wi-Fi signals, and other technologies. Location settings must be enabled on your device for this data to be collected.
By using the Solution, you agree to the transmission, collection, maintenance, processing, and use of your location data to provide and improve services.
COOKIES:
We use both permanent and temporary cookies to collect information related to the Solution. Cookies help us improve the Solution and services, but do not identify you personally. To the extent that IP addresses or similar identifiers are considered personal information by law, we treat any linked information as personal information.
COLLECTION OF OTHER INFORMATION:
The Solution may also collect other information about you as described or with your consent. You can choose not to provide certain types of information, but this may affect your ability to use some services.
THIRD PARTY SERVICES, THIRD PARTY APPLICATIONS, WEBSITES & SERVICES:
The Solution may include links to other websites or services provided by third parties, such as WhatsApp business platforms. These third-party services have their own privacy policies. We are not responsible for the privacy practices or content of these third-party services. If you have questions about their privacy policies, please contact them directly.
We may use third-party advertising companies to serve ads when you visit the Solution. These companies may collect, use, and share information about you and your usage. We cannot control how these third parties collect, use, share, or secure this information.
ACCESS, CORRECTION, AND DELETION:
We strive to keep our records updated and accurate with your latest information. You are responsible for ensuring that the information you provide is correct and updated. Deleting certain information or withdrawing consent may lead to the cancellation of your access to some services. We may not be able to process your requests for correction, updating, or deletion if it is not supported by valid documents, if data retention is required by law, or if it risks the privacy of other users.
PROCESSING OF THE INFORMATION:
We and our affiliates or Third Party Service Providers may process personal and usage-related information collected from you for legitimate commercial purposes, including providing services for the Solution, unless you explicitly opt out. Opting out may affect your ability to use the Solution.
WAIVER OF LIABILITY:
We are not liable for any indirect, incidental, consequential, special, or exemplary damages arising due to loss of data or use, or inability to access or use the Solution, including any sub-domains or Third Party Services.
QUERIES AND COMPLAINTS:
We are committed to protecting your personal information. If you have any feedback or concerns regarding our privacy practices, please contact our Data Protection Officer at legal@prodoc.io.