PLATFORM
Two agents, one console, one immutable ledger.
The Prodoc Compliance Platform separates the patient-facing dialogue from the system-level execution — giving your DPO oversight, your IT team control, and your regulator an audit trail.
ARCHITECTURE
The two-agent architecture, explained.
FRONT OFFICE · INTERACTION
Consent Agent
Dialogue liaison · reports to DPO
- •Multilingual dialogue across 22 Indian languages.
- •Captures itemised consent with purpose metadata.
- •Routes rights and correction requests to fulfilment.
- •Runs identity checks via DigiLocker & govt ID.
SYSTEM GOVERNANCE · EXECUTION
Governance Agent
Execution engine · reports to IT/Security
- •Autonomous erasure across primary and backup systems.
- •Cascades erasure to labs, insurers and cloud vendors.
- •Enforces RBAC and retention policies at query time.
- •Real-time log anomaly detection & breach triage.
REPORTS TO
Data Protection Officer (DPO)
Legal supervisor of the consent lifecycle.
REPORTS TO
Hospital IT & Security Team
Technical supervisor of execution.
1 · IDENTITY VERIFIED
DigiLocker · Govt ID · OTP
Signed instruction packet · immutable log entry
2 · ACTION TRIGGERED
Policy-driven · logged
RESTRICTED
Clinical Data
EMR, PACS, lab systems · Agent B only, with policy.
IMMUTABLE
Audit Logs
Append-only, chained · min. 1-year retention.
SHARED
Meta Layer
Consent IDs, purposes, expiries · both agents.
MODULES
Six modules. Every DPDPA obligation covered.
DPO Dashboard
Total patients, active consents, open grievances and compliance rate — with channel and hourly breakdown. Board reporting is one screenshot.
Action Inbox
Breach notices, at-risk rights requests and pending erasures — ordered by deadline. Overdue items shout; nothing gets missed.
Patient Consent Registry
Every patient's consents by purpose, language, channel, and status. Adult, child, PwD flows. One-click withdrawal on patient's behalf.
Rights Requests
Access, correction, erasure, nomination and withdrawal — with a live 72-hour SLA per request, auto-routed to fulfilment. Guardian and minor flows built in.
Consent Audit Log
Every capture, withdrawal, erasure and access recorded append-only — with actor (Consent Agent, Governance Agent, DPO), channel and timestamp.
Patient Consent Surface
Notice, choice and confirmation over WhatsApp, IVR or chat — in 22 Indian languages. Every session ends with a Consent ID and a Section 6(1) receipt.
ROLLOUT ROADMAP
A structured, six-phase journey to regulatory readiness.
Most hospitals reach board-defensible compliance in 10 to 14 weeks. Prodoc provides the platform, plus the playbook for each phase.
GOVERNANCE
Establish governance
Appoint DPO & task force · define scope and budget · set orchestration goals.
MAPPING
Document workflows
Map EMR and billing flows · catalog retention rules · identify blind spots.
CORE PLATFORM · PRODOC
Deploy the Compliance Hub
Implement the platform · integrate with EMR and patient app · automate consent logic.
AUTOMATION
Automate patient workflows
Self-service portal · auto identity verification · handle rights at scale.
CONTROLS
Extend controls
Enforce RBAC and MFA · automate retention and purge · monitor vendor risk.
STEADY STATE
Monitor continuously
72-hour breach response · immutable logging · AI-driven audits.
FITS YOUR STACK
FHIR-native. India-hosted. Vendor-neutral.
Prodoc connects to whatever EMR, HIS or CRM you're on today. Data stays in India; audit logs stay yours.
EMR / HIS
Read + erase primary records with source-of-truth attribution.
Cloud & backups
Cascade erasure to object stores, warm backups and snapshots.
Labs & radiology
Processor contracts monitored; erasure confirmations tracked.
Insurance & TPA
Consent scoped per claim purpose · billing separated from marketing.
Contact centre
IVR + voice agent flows for consent capture in Indian languages.
SIEM & IAM
Immutable log stream · RBAC enforcement via existing identity provider.
See the platform in a live demo.
30 minutes with a Prodoc DPO specialist. Real console, your questions.
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