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Journey Intelligence
One view of every patient, instead of five systems that don't agree.
Catch who's about to fall through, and act before it happens.
Patient Journey
Ananya Sharma · ABHA verified
AI insight
High likelihood of follow-up completion with a timely reminder.
Healthcare systems don't talk to each other.
Patient data sits in a CRM, a hospital management system, a call center log, a WhatsApp thread. Each holds a piece of the story. None holds the whole one. The result: follow-ups that get missed, and patients who quietly drop off without anyone noticing until it's too late to help.
5+
Systems patient data typically sits across
30%+
Patient drop-off rate
20%
Revenue affected by missed follow-through
Connect fragmented systems into one intelligent patient journey.
Understand.
Reads clinical terms, patient intent, and hospital workflows. Not a generic chatbot retrained on healthcare data.
Coordinate.
Connects EMR, CRM, call center, and WhatsApp to run the patient journey end to end.
Improve.
Learns from every interaction, so it gets sharper over time instead of running on a fixed rule set.
Key features
Adaptive journeys.
Adjusts to each patient's history and needs. Not one template for everyone.
Early-warning insights.
Flags high-risk drop-offs while there's still time to intervene, for a coordinator to review and act on.
Journey automation.
Runs reminders and follow-ups at scale, without adding headcount to chase them by hand.
Omnichannel.
WhatsApp, SMS, voice, chat. Whichever channel the patient actually responds on.
What changes for the hospital.
30%
More appointments booked
40%
Lower call center load
2+ hrs
Staff time saved per patient
15%
Revenue recovered
See Patient Journey OS on your floor.
Tell us about your hospital, and a Prodoc specialist will walk you through the modules, integration fit, and a rollout timeline built around the systems you already run.
Get a personalized walkthrough
See Journey Intelligence on your own patient data.
Book a demo and walk through Journey Intelligence with your stack.