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    OPD Intelligence Platform
    For high-volume hospitals

    Turn OPD operations
    into your next
    growth engine.

    A real-time orchestration layer for every OPD stop — check-in, queues, consultation, diagnostics, pharmacy — so patients keep moving and revenue compounds.

    Turn OPD into a compounding growth engine.
    Every patient relationship compounds from Rs.500 to Rs.5L+ — protect it end-to-end.
    FHIR-native
    Standards-based data layer
    HIS-agnostic
    Sits on top of your existing stack
    OPD floor · Live
    10:42 AM · Wed
    Avg wait
    14m
    ↓ 32% vs last week
    In queue
    47
    across 8 rooms
    Room queuesWaiting · Called · In-service
    C1
    Cardiology · Room 204
    Dr. A. — avg 8 min
    621
    O2
    Ortho · Room 112
    Dr. R. — avg 12 min
    911
    P1
    Paediatrics · Room 305
    Dr. S. — avg 6 min
    411
    WWhatsApp · to patient
    Your turn is next. Please proceed to Room 204, Cardiology.
    The problem

    OPD today is operationally complex.

    High volume, fragmented workflows and manual coordination create invisible leakage — the kind that shows up in retention, not Monday's report.

    Patient anxiety
    Patients don't know where to go, how long to wait, or when their turn comes.
    Queue bottlenecks
    Reception, billing, vitals, consultation, diagnostics and pharmacy work in silos.
    Staff overload
    Nurses and floor managers spend time calling, chasing and re-routing patients.
    Low visibility
    Leadership sees delays after they happen — not while the OPD is still recoverable.
    100min
    In hospital
    Each patient spends ~100 minutes in the hospital
    for just 5 minutes with the doctor.
    The remaining 95 minutes is where retention, satisfaction and revenue quietly slip.
    The shift
    Manual OPD today→With OPD Intelligence
    Patient anxiety
    "Where do I go next?"
    Patients ask staff for directions and wait times at every stop.
    Live WhatsApp, kiosk and TV updates guide every next step — with location and wait time.
    Queue bottlenecks
    Silos across stops
    Reception, billing, vitals, consultation, diagnostics and pharmacy run independently.
    One orchestrated journey with priority scoring and load-balanced routing across counters.
    Staff overload
    Calling and chasing
    Nurses and floor managers spend time re-routing patients manually.
    Role-specific screens show only the next action — patients move themselves.
    Low visibility
    Post-facto reports
    Leadership sees delays after the OPD session has ended.
    Live wait times, no-show recovery and bottleneck alerts — while the OPD is still recoverable.
    Introducing

    One live operating layer across your OPD floors.

    Four coordinated flows turn each stop into a real-time event — not a manual handoff.

    01
    Patient Flow
    Token generation, journey templates and real-time queue routing.
    02
    Clinical Flow
    Vitals, consultation recording, AI summary, orders and prescriptions.
    03
    Communication Flow
    WhatsApp notifications, TV displays, room boards and kiosk check-ins.
    04
    Operations Flow
    No-show recovery, staff assignment, bottleneck visibility and daily KPIs.
    0
    Polling required.
    Every update is real-time.
    11+
    Staff roles supported
    across OPD workflows.
    70+
    Operational API endpoints
    across services.
    <1s
    End-to-end event
    latency across screens.
    How it works

    From token to treatment: one guided journey.

    Every OPD stop carries clear next steps, live wait times and digital nudges — visible to patients, staff, doctors and leadership in real time.

    1
    2
    3
    4
    5
    6
    7
    Intelligent queue engine

    Designed for Indian OPD realities.

    Appointments, walk-ins, VIPs, emergencies and no-shows — one engine, not spreadsheets and phone calls.

    Priority scoring
    Clinical urgency, appointment window and demographic rules create fair, explainable ordering.
    Load-balanced routing
    Counter assignment uses queue load and service time — not just first-in-first-out.
    No-show recovery
    Hold, slip and recall reduce idle gaps without cancelling journeys too early.
    Session resets
    Morning and evening sessions reset tokens and close stale journeys cleanly.
    DR
    Doctor console · Room 204
    Cardiology · Session 2
    In service
    Patient · A***** K.
    Token OP-247 · 08:12 elapsed
    BP 152/94HR 88
    Next up · 6
    OP-248 · Priority↑
    OP-251walk-in
    OP-252appt
    AI case summary · draft
    Chief complaint
    Recurring chest tightness on exertion, 3 weeks. Family history of CAD.
    Suggested orders
    ECGLipid panelTMT
    Sign & sendEdit
    Doctor-centric OPD flow

    OPD patients come for a doctor — not an available room.

    Per-doctor queue pinning
    Tokens pinned to the booked doctor and routed to that doctor's active room.
    Doctor queue console
    Waiting, called and in-service patients visible with priority, vitals and status.
    AI-assisted consultation
    Recording, transcription, AI case summary, clinical recommendations and prescription capture.
    Patient communication

    Keep patients moving without repeated staff intervention.

    WhatsApp, kiosk, TV and room displays coordinate on the same journey events.

    P
    Prodoc Hospital
    Business account
    Welcome. Your token is OP-247. Please proceed to Billing counter 3.
    9:12 AM
    Billing done. Next: Vitals · Room 108 (2nd floor). Est. 4 min.
    9:18 AM
    Your turn is next
    Please proceed to Cardiology · Room 204. Dr. A. will see you shortly.
    10:42 AM
    Consultation done. Next: Pharmacy · Ground floor.
    11:04 AM
    TV display · Waiting area
    Cardiology · Room 204
    Live
    NOW SERVING
    OP-247
    Please proceed to Room 204
    NEXT UP
    OP-248PRIORITY
    OP-251~6 min
    OP-252~12 min
    Kiosk · Self check-in
    QR
    Scan appointment
    ☎
    Enter phone number
    +
    Walk-in registration
    EVENT · WELCOME
    Welcome & token
    Token ID and next-step guidance sent right after check-in.
    EVENT · CALLED
    Stop called
    Proceed-to-room notification with location, floor and display name.
    EVENT · DONE
    Stop completed
    Next stop and recommended sequence for parallel queues.
    EVENT · COMPLETE
    Journey complete
    Completion message, feedback prompt and continuity touchpoint.
    BY THE NUMBERS
    Outcomes hospitals see when OPD becomes a live operating layer.
    Estimates based on Prodoc internal research across pilot deployments. Actual results vary by hospital.
    32%
    ↓
    Reduction in average patient wait time.
    40%
    ↑
    No-shows recovered via automated recall.
    60%
    Patients self-navigate to next stop — no staff prompt needed.
    8min
    ↓
    Saved per consultation with AI scribe & case summary.
    The shift in one line

    When every OPD stop is guided, patients stop waiting on staff — and hospitals stop losing them between rooms.

    Why it matters

    Operations is the new growth function.

    Every OPD visit starts a compounding relationship — from first token to lifelong follow-up.

    Patient lifetime value

    The value of a patient relationship compounds at every step.

    A single consultation can grow to ₹5L+ of lifetime value — if the next stop is guided, not guessed.

    ₹500
    Consultation
    ₹2K
    Diagnostics
    ₹5K
    Pharmacy
    ₹15K
    Procedure
    ₹50K
    Surgery
    ₹1L+
    Follow-up
    ₹2L+
    Health pkgs
    ₹3L+
    Chronic
    ₹5L+
    Family
    Built for every OPD role

    Not a generic dashboard.

    Role-specific screens drive adoption — each user sees only the actions they need.

    Reception

    Phone lookup, walk-in token, appointment check-in, print slip.

    Billing

    Payment capture, online payment matching, OPD/package upgrade.

    Nursing

    Vitals, medication administration, wound care and queue-only mode.

    Diagnostics

    Lab, ECG, radiology and ultrasound station workflows.

    Pharmacy

    Prescription verification, substitution, dispensing and handover.

    Floor Manager

    Branch-wide operations view, bottleneck alerts and session sweep.

    Operations intelligence

    Live intervention, not retrospective reporting.

    For floor managers, OPD heads and leadership — every KPI is actionable while the journey is still in progress.

    • Average wait time · branch, department, counter
    • No-show rate with recall outcomes
    • Staff productivity by role
    • Queue efficiency and load imbalance
    • End-of-session sweep and stale-token control
    OPD analytics · TodayLive
    Patients
    312
    ↑ 8%
    Avg Wait
    14m
    ↓ 32%
    No-shows
    4.2%
    ↓ 1.1pt
    Wait time by hour
    8a
    9a
    10a
    11a
    12p
    1p
    2p
    3p
    Configurable, not bespoke

    Adapts to your OPD — with no code.

    Templates and settings for every hospital operating model.

    Journey template · Standard OPDPublished
    1
    Check-in
    sequential
    2
    Billing
    sequential
    3
    Vitals
    parallel
    4
    Consultation
    doctor-pinned
    5
    Diagnostics
    conditional

    Journey templates

    OPD, health package, intake or custom workflows with sequential, parallel and conditional stops.

    Priority weights

    Clinical, appointment and demographic boosts tuned by hospital policy.

    Vitals & consultation modes

    Full documentation mode or queue-only mode based on existing HIS ownership.

    Notification templates

    WhatsApp templates for welcome, call, done, pharmacy and completion events.

    Room & staff scheduling

    Physical rooms, counters, doctor schedules and open/close controls.

    Marketing displays

    TV and room displays combine operational calls with hospital marketing.

    Integration & security

    Sits alongside your existing stack.

    A secure orchestration layer — not a rip-and-replace.

    FHIR-nativeRBACAudit logsEncrypted
    Sources
    HIS / EMR
    Patient records
    LIS / Diagnostics
    Lab & imaging
    Appointment Platform
    Bookings
    Billing / Payments
    Invoices & UPI
    OPD Intelligence Layer
    Real-time orchestration · Governance · AI-ready data unification
    Channels
    WhatsApp Business API
    Patient messaging
    TV / Displays / Kiosk
    Floor + waiting
    AI Agents
    Scribe & summaries
    Deployment

    Live on your floor in weeks, not quarters.

    A single-branch pilot goes live fast — then the same templates scale across branches.

    WEEK 1

    Configure

    Journey templates, roles, rooms and notification templates set up for one branch.

    WEEK 2

    Pilot

    Run a live OPD session with staff on the new consoles and patient communication.

    WEEK 4

    Go live

    Full branch live, with the same setup ready to roll out to additional branches.

    See OPD Intelligence live on your floor.

    Book a personalized demo and see how we can transform your OPD operations.

    Talk to sales

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