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Chinmaya Mission Hospital
Bangalore
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Staff Productivity
Reduced repetitive follow-up and reminder tasks
Patient Adherence
Automated reminders for follow-ups and next appointments
Post-Discharge Follow-ups
Automated and timely patient check-ins after discharge
Helping patients stay connected after discharge through automated follow-ups, personalised care journeys and timely check-ins.
Healing doesn't end when a patient leaves the hospital. Most hospitals struggle to engage patients beyond their appointments — post-operative care demands complex coordination among specialists, while regular follow-ups and check-ins overload staff and administrative teams. Without structured continuity, patients feel disconnected, outcomes suffer, and hospitals lose the long-term value of ongoing care.
Prodoc's Patient Retention Platform helped Chinmaya Mission Hospital build lifelong patient relationships by automating ongoing engagement. Patients were onboarded via discharge summary or bulk upload and mapped into AI-powered, personalised care journeys. Automated follow-ups were delivered through WhatsApp, voice, and web nudges for check-ins, reminders, and upcoming appointments, while care-related questions were instantly answered or routed to the right department. The platform also tracked adherence and feedback — monitoring progress, flagging risks, and collecting insights along the way.
Prodoc worked with Chinmaya Mission Hospital to identify key post-discharge journeys and define the right follow-up milestones for different patient groups. Routine communication and check-ins were automated around these milestones, patients were enrolled into relevant care journeys, and engagement, adherence, and responses were continuously monitored — allowing the hospital to gradually improve its post-discharge workflows without disrupting existing clinical processes.
Before
- Post-operative care required complex coordination among specialists
- Regular follow-ups and check-ins overloaded staff and administrative teams
- No structured continuity once patients left the hospital, leaving them feeling disconnected
What we did
- Onboarded patients via discharge summary or bulk upload into AI-powered care journeys
- Automated follow-ups via WhatsApp, voice, and web for check-ins, reminders, and appointments
- Routed care-related questions instantly to the right department
- Tracked adherence and feedback to monitor progress and flag risks
After
- More consistent engagement throughout recovery
- Staff freed up to focus on patients needing personal attention
- More patients staying connected to recommended care plans
- More opportunities for repeat consultations and ongoing care
- Stronger continuity, trust, and connection with the hospital
Key takeaways
- Chinmaya Mission Hospital transformed post-discharge follow-up from a manual task into a structured patient journey. With Prodoc AI, patients stay connected through recovery while hospital teams gain a more scalable way to manage continued care.
Post-surgery patients now receive timely check-ins without overloading our team. It has improved adherence and brought patients back for continued care.
Gopal B Hosur
CEO, Chinmaya Mission Hospital