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Bangalore Orthopaedic and Surgical Hospital (BOSH)
Bengaluru
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28%
increase in preventive health bookings
WhatsApp Conversion
Patients could discover, enquire and book directly through WhatsApp
Automation
Reminders, re-engagement and renewal journeys were automated
Campaign Performance
Digital programs, promotions and patient responses tracked in one platform
Preventive Care
Structured renewal journeys continued beyond the first health check-up
Digitising health programs, simplifying patient engagement and driving more preventive care bookings through one connected platform.
Preventive health programs can bring patients into the hospital earlier, but managing them manually creates friction. BOSH needed a simpler way to create and promote health programs, manage patient questions, enable easy bookings, follow up with interested patients, drive annual renewals, and track program performance. Without automation, teams spent more time coordinating programs and less time building long-term patient relationships.
Prodoc helped BOSH digitise preventive care programs and connect promotion, booking, and follow-up into one journey. A digital program builder let the hospital create customised preventive health packages, while WhatsApp and QR promotions helped reach patients across digital and offline campaigns. AI-powered patient support handled queries and service information, easy slot booking ran directly through digital channels, and automated follow-ups covered reminders, renewals, and re-engagement. The platform also supported cross-service promotion to guide patients toward relevant care, plus analytics dashboards to monitor adoption and campaign performance making preventive care easier to discover, book, and manage.
Prodoc worked with BOSH to digitise existing preventive health programs and connect them with WhatsApp-based patient journeys. Programs were configured with benefits, booking workflows, and follow-up journeys, while campaigns and QR-based promotions helped expand patient reach. Automated reminders and renewal journeys were then used to maintain engagement beyond the first health check-up.
Before
- Manual coordination of preventive health programs created friction for staff and patients
- Difficult to manage patient questions, bookings, and follow-ups at scale
- No structured way to drive annual renewals or track program performance
What we did
- Built a digital program builder for customised preventive health packages
- Enabled WhatsApp and QR-based promotions across digital and offline campaigns
- Added AI-powered patient support and easy slot booking through digital channels
- Automated follow-ups for reminders, renewals, and re-engagement, with analytics dashboards
After
- 28% increase in preventive health bookings
- Reduced friction and a shorter journey from interest to booking
- Reduced manual effort while keeping patients consistently engaged
- More repeat bookings and stronger long-term patient relationships
- Improved visibility into program adoption and campaign performance
Key takeaways
- BOSH transformed preventive care from a manually managed program into a scalable patient engagement channel. With Prodoc AI, patients could discover, enquire and book health services more easily, while the hospital gained a structured way to drive renewals, engagement and long-term relationships.
Our health check-up bookings surged 28% with Prodoc AI. Converting patients directly on WhatsApp is revolutionary – it's boosted our patient relationships and our bottom line.
Mukesh B A
Operations Director, BOSH Hospital